Customer Service Representatives

3 ploegenstelselWeekend, bepaalde duur - Online sinds 2018-11-07
Functieomschrijving

Join United as we develop the world’s leading airline.

As a United Airlines Customer Service Representative (CSR) you can play an important role in making passengers appreciate the quality of service offered by United. The positive interactions that CSRs have with passengers at the ticket counter, gate, baggage services, or red carpet rooms will have a direct positive impact on the company.

That is why we put a premium on hiring courteous, caring, and customer-focused employees who show initiative and work well in a team environment.

  • The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
  • Help United passengers reach their destinations, with a smile.
  • The United CSR (Airport Operations / Cargo) is responsible for assisting in all aspects airport processes, both operational and administrative.

Work areas include but are not limited to check in, departure gates, baggage area, and platform, and when necessary service recovery and complaint resolution are also part of the portfolio.


Profiel

Required

  • Must have successfully finished Secondary Level Education or obtained a High School Diploma
  • Excellent communication skills
  • An all rounded individual who is willing to learn new skills and be flexible to different duties
  • Must be at least 18 years old
  • Fluency in English (written and spoken)
  • Fluency in Flemish (written and spoken)
  • This is a part time position
  • Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational needs
  • Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
  • Must be legally authorized to work in Belgium/EU for any employer without sponsorship
  • Successful completion of interview required to meet job qualifications
  • Reliable, punctual attendance is an essential function of the position

Preferred

  • Fluency in other European languages (written and spoken)
  • Previous airport operations/airline experience
  • Previous customer service experience

Soft Skills

Ik kan gemakkelijk mensen aanspreken en contacten onderhouden.
Ik blijf kalm of werk zelfs nog beter als het heel druk is, als ik opgejaagd word.
Ik houd rekening met de wensen en de behoeften van klanten, kennissen en vrienden. Ik respecteer de mening van de klant.
Ik kan me goed aanpassen als de werkomgeving, de mensen, de arbeidsregeling verandert.

Aanbod
  • We offer a temporary job with a permanent employment option.
  • This position is offered on local terms and conditions.
  • Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
UNITED AIRLINES INC
Vereiste studies
  • 3de graad algemeen vormend secundair onderwijs (ASO3)
  • Talenkennis
  • Engels (zeer goed)
  • Nederlands (zeer goed)
  • Contract
  • Tijdelijke job.
  • deeltijds
  • Plaats tewerkstelling
    Nationale Luchthaven van Brussel
    PO BOX 48

    1930
    ZAVENTEM

    50.903286, 4.4854213

    Waar en hoe solliciteren?
    Solliciteren met CV.
    Motivatiebrief toevoegen.

    Please submit resume/CV in English 

     

    Contact:
    Klik op de knop 'Solliciteer nu'

    VDAB-Vacaturenummer:
    58582163